(以下声明适用于电子管事业部、固体事业部、系统事业部和激光事业部。)
滨松光子学集团通过我们的质量方针寻求客户满意,实现科学技术的发展,为更美好的社会和更健康的地球做出贡献。
成立日期:2013 年 11 月 1 日
修订日期:2024 年 4 月 1 日
质量总部理事会是公司内部的一个跨部门机构,旨在分享质量信息、标准化质量相关文档,并向供应商(供应链)提供教育。该委员会还支持我们制造子公司的质量管理,并努力维持和提高滨松集团的质量。
各事业部已根据 ISO 9001 建立并运行自己的质量管理系统。在该系统中,基本要求的项目在“质量手册”中正式化,设计、开发、采购、制造、检查、运输和售后服务规则以文件形式放置,以创建一致的质量保证系统。
认证单位 | 站点 | 认证时间 |
---|---|---|
电子管事业部 | 丰冈工厂 Tenno Glass Works |
1997 年 2 月 |
固体事业部 | 主工厂 Mitsue 工厂 新开工厂 |
1998 年 1 月 |
系统事业部 | Joko 工厂 | 1998 年 6 月 |
激光事业部 | Miyakoda 工厂 | 2016 年 3 月 |
在根据市场研究或客户要求制定新产品开发计划后,我们开始从产品功能、可靠性和成本等方面调查生产的可能性。根据从评审设计细节、验证原型设计、试制量产和可靠性试验中获得的结果,我们确保设计有效,然后授权产品。我们还在设计和开发过程中识别风险和机会,并高度完善地推广产品设计。
根据制造规格、QC 流程图和工作标准监督生产过程,以确保质量和可靠性达到产品设计中计划的水平。
为了验证产品是否符合要求的规格,滨松执行过程检查和产品检查,以检查产品的电气/机械/光学特性和外观。检验项目、方法和测试标准在产品规范中确定。通过产品抽样检查进行破坏性测试和批次评估。
我们根据统计流程控制和 KPI(关键绩效指标)监控的结果对生产过程进行持续改进。
用于已发运产品的制造历史和材料批次是可追溯的。这使我们能够在出现问题的早期阶段确定追溯范围。
我们使用环保的特殊包装技术和材料,以保护产品质量并防止运输损坏。
当产品获得授权或对产品进行更改时,我们会进行可靠性试验,以验证产品是否符合指定的可靠性要求。通过从一组结构相似的产品中选择典型产品来执行可靠性试验。如果需要,该试验单独进行。可靠性试验方法符合 JIS、JEITA、IEC 或 MIL 标准,部分产品也根据客户要求进行测试。
※我们的可靠性试验设备包括寿命试验设备、强度试验设备、运输试验设备、辐射暴露试验设备等。
制造过程中的工作环境极大地影响了产品质量和可靠性。必须严格控制清洁度、温度和湿度。有些产品是在洁净室内生产,需要保持高度清洁。为了保持和控制洁净室的清洁度,针对清洁度、进出方法、工作服、随身物品和工作程序等因素制定了严格的控制标准。此外,为了保持和控制清洁度、温度和湿度,我们制定了管理工厂设备的方法。
随着制程几何收缩和各种封装的出现,静电放电 (ESD) 造成的损坏可能是一个严重的问题,因此需要执行静电去除。处理需要静电去除的产品的部门设立了必须符合 ESD 控制标准的特殊区域,并向工人提供设备和工作现场监督、工作服和操作方法方面的指导。
实施和授权生产设备时,对其进行维护和验证,以进行修改或扩展。制定启动和定期设备检查的具体方法,以执行预防性维护。因此可以防止质量问题,并保持稳定的生产。
零部件和物料的采购管理对产品质量有很大影响,所以我们使用一个系统来判断和登记供应商、零部件和物料进行采购。
我们对供应商进行检查,以核实其是否符合质量环境体系、绿色采购方针、有关产品所含化学物质的规定以及其他因素。然后,我们登记符合我们标准的供应商,并主要由采购、质量控制和设计部门进行新的定期供应商审核。我们根据审计结果向供应商提供适当的指导,努力提高采购零部件和材料的质量。
采购品经过严格的个别试验,然后在用于我们的产品之前进行登记。
然后,根据所需的规格对这些采购品进行进货检查,以验证其质量。验收后,这些采购品储存在符合设计标准规定的储存条件的适当控制位置,并保持高水平的采购品质量。
质量控制部门定期校准试验和测量设备。校准设备可通过制造商和公共组织追溯到国家标准。除了校准外,还会进行启动检查和定期检查,以防止和检测测量设备的精度下降或故障。
当生产过程中出现问题,可能导致超出预设工艺标准或可能对产品质量产生不利影响的缺陷时,应立即识别问题批次并将其与其他半成品分开。同时,调查问题的原因,并决定应采取的矫正动作。除了确认矫正动作有效外,我们还采取措施防止重蹈覆辙。
为了提高产品质量、功能、可靠性和生产力,对设计、采购品、生产方法和设备等进行了更改。变更计划首先制定,阐明从变更设置到完成的工作计划,然后该计划在包括质量控制在内的所有相关部门参加的变更会议上最终确定。最后,在评估对质量、可靠性和生产效率等的影响后决定变更。
需要事先获得客户批准的变更在获得客户同意后实施。根据需要执行初始生产控制,并检查变更引起的所有影响。
欧盟 RoHS、REACH 和中国 RoHS 等环境法规已变得比以往任何时候都更加严格,因此要求公司在整个供应链中妥善管理其产品中包含的化学品。
我们在公司内部按照 JAMP/JGPSSI 的“产品中的化学物质管理指南”组织了一个系统。我们根据“绿色采购指南”和“化学物质的绿色采购管理标准”,向供应商实施绿色采购及其调查,确保注册和使用符合该指南的材料。调查结果存储在用于产品中化学物质的集中信息系统内,用于环境法规的行动。
我们设计的产品符合 EMC 的相关标准,并在其开发过程中符合产品安全标准,然后在通过模型测试确认符合此类标准后发货。例如,我们在根据目标 EU 指令的统一标准实施测试后,在受监管产品上贴有 CE 标记。
在滨松光子学株式会社,我们努力通过投诉处理系统快速解决客户投诉。
先检查投诉内容,并展开调查以找出原因。除了通知客户这些结果外,我们还在设计和生产过程中将它们用作反馈,以防止故障再次发生。如果我们根据这些调查结果决定必须对质量管理体制进行检修,则采取矫正动作并验证其效果。
我们公司拥有许多失效分析系统,以便随时及时响应过程中缺陷分析、投诉分析和其他分析的需求。
※我们的失效分析系统可用于电子、光学和声学显微镜、表面粗糙度分析、原子分析、半导体故障分析和强度测试等。
我们为员工提供指导和培训,以维护和提高产品质量,并提升员工技能。定期评估员工技能,然后根据需要制定和执行指导/培训计划。当特定工作需要获得资格时,会明确说明这些资格,然后建立一个系统来认证符合工作要求的员工。
教学类型涵盖许多领域,包括新员工教育、在职培训以及安全和健康教学。我们还积极努力收集公司外部的信息,以提升员工的知识和技能。
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